South West Regional Authority completes Irish Nationwide Satellite Broadband Survey
The South West Regional Authority (SWRA) and the National Mircoelectronics Applications Centre Ltd. (MAC) have successfully completed the final review with ESTEC of a nationwide satellite broadband survey. The level of response to the survey was far greater than anticipated by both the SWRA and ESA, with over 200 respondents.
This response ratio (estimated to be 20% of current market users in Ireland), provides comprehensive feedback on the direct user experience of satellite broadband technology. Respondents include home users for leisure, home users for work, Small Office Home Office (SoHo), Teleworkers, SMEs, Schools, Public Sector and Communities.
A significant 28% of respondents consist of satellite & wireless users, which strongly demonstrates the role of satellite broadband as backhaul, mixed with a last mile wireless solution, to provide low-cost, high bandwidth connections to people living in rural and remote locations.
A varied cross-section of questions and issues were addressed in the survey, including:
- Overall satisfaction with satellite broadband
- Installation Process and ongoing technical support
- Satisfaction ratings on Quality of Service, applications, technology
- Cost - including initial capital costs, ongoing charges and hidden costs
- Most frequently used applications
- Good and poor performance of applications
- Location and type of users, including town or area population
- Technology types (two-way, one-way, off peak), stand alone or networked users
Analysis was completed using a mixture of Excel and SPSS. Descriptive, summary and between group analysis was undertaken to provide several layers of results and to illustrate the most pertinent trends emerging from the data.
In addition, 28 respondents to the survey subsequently participated in in-depth focus groups, providing more qualitative and emotive responses to their combined experience.
Following on from the outcomes of the Focus Groups, MAC designed and completed a series of one-on-one interviews with industry, service providers and key strategic actors in Ireland. Their reactions, feedback and vision for the future of satellite broadband are also included in detail in the final report.
The PERISCOPE Final Report will be available online shortly, either on this webpage or the SWRA website www.swra.ie
. The report contains quantitative data from the Survey Questionnaire, more qualitative feedback from a series of Focus Groups, illustrative examples from a number of Case Studies, and direct feedback from Industry (satellite broadband and broadband service providers) and strategic actors, including the Irish Department of Communications, Marine and Natural Resources, the Communications Regulator and Broadband Lobbying Groups.
For further information contact PERISCOPE Project Manager, Ms. Sinead Crowley at firstname.lastname@example.org